OUR TEAM
The Koncept Konnect Team
At Koncept Konnect we pride ourselves on delivering holiday accommodation business solutions that work, and our team is no different.
Each of our business consultants is highly experienced in online sales and digital marketing and use a friendly but professional results-driven hands-on approach, which our clients love.
When we work with our clients we gain a full understanding of what areas of the business need support. This ensures that we deliver the most cost and time effective business solutions to meet your needs.
With Koncept Konnect, you can be confident that you’ll always have the right team for the job!
Our Values
Client success – we are dedicated to the success of our clients.
Honesty – we offer honest advice and always aim to ‘do the right thing’ for our clients.
Client-focused solutions – all businesses have different needs, and we tailor our approach to give the optimal outcome for our clients.
Respect – we will always treat our clients and each other with dignity and respect.
Kim Jeffrey
DIRECTOR
Kim launched Koncept Konnect in 2013, and since then has provided tailor-made, customised online marketing and sales solutions to businesses around Australia and overseas; everything from luxury accommodation houses and strata title apartments through to resorts and 200+ room hotels.
Kim has a passion for providing high quality, customised services that will assist you to increase your online presence, grow your business, increase business returns and enhance customer experience.
She understands the real challenges being faced by businesses in the hospitality and tourism industries and excels at solving business problems and using her expertise to improve a business’s viability in this every-changing and uncertain economy.
Kim draws on her extensive experience across a variety of strata title properties and resorts, ski companies, hotels and tourism in general.
Her business philosophy is drawn from more than 30 years’ experience in the hospitality industry, and through having owned and operated several Gold Coast apartment accommodation businesses.
She loves regular contact with her clients and sees this as an integral part of the Koncept Konnect service.
Kim holds a Bachelor of Economics from Macquarie University, Sydney.
In her downtime you’ll find her skiing, at the beach, keeping fit and spending time with her family.
Shelley Beaver
DIGITAL COMMUNICATIONS & ADMINISTRATION MANAGER
Shelley is our digital communications manager and will execute campaigns that will make your property stand out from the crowd. She has led the Koncept Konnect digital communications team since 2013 and before this was with Kim Jeffrey Sales & Marketing for 4 years.
Taking a creative and hands-on approach, Shelley can manage your social media channels including Facebook and Instagram, coordinate EDM (electronic direct mail) campaigns, manage your targeted Facebook promotions and assist with online reputation management i.e. TripAdvisor.
She and her team can produce engaging website content including blogs, articles and destination marketing to improve your online presence, increase brand awareness and consumer relationships, and encourage direct bookings.
Shelley also works on our ‘Web Work that Works’ product, where she and the team create dynamic tourism and hospitality industry websites designed to generate bookings, create leads, optimise Search Engine Optimisation and build your brand presence.
She has a background in the advertising industry and more than a decade of experience managing social media and communications within the tourism industry.
Shelley holds a Diploma of Publishing in Professional Book Editing, Proofreading and Publishing.
When not working online, you’ll find her travelling, swimming; enjoying the Gold Coast’s beautiful beaches and spending time with her family.
Mary-Anne Smith
BUSINESS CONSULTANT
Mary-Anne brings a solid 16 years airline and wholesale tourism experience to Koncept Konnect. She has worked with one of Australia’s largest wholesalers as a product co-ordinator, specialising in domestic markets, and coordinating travel brochures and experience packages.
She excels at working with our clients to really understand what it is that their business needs, and what is required for them to be successful.
Mary-Anne is fantastic at building strong business relationships and has the knowledge and experience to confidently liaise with Hoteliers and Management Rights Owners.
You’ll love her professionalism and attention to detail, which she has honed to a fine art during her career.
During her time away from work she enjoys watching her teenage sons play sports, going to the beach and attending reformer Pilates classes.
Anne Berthelot
BUSINESS CONSULTANT
Originally from France, Anne has almost 30 years of Travel and Tourism experience, between Europe, the US and Australia. She has worked for some of the biggest names in the industry such as Disney, Club Med, and Booking.com where she was doing hotel account management for Queensland and the Pacific Islands.
This experience has taught her how to maximise the online visibility for maximum return on investment. Her extensive experience around the world, has given Anne a solid understanding of the domestic and international markets and her customer service approach is personable and friendly.
Anne is now based in New Zealand with her family and loves everything about what the country has to offer.
Mel Baker
BUSINESS CONSULTANT
Melissa (Mel) has worked in the tourism and travel industry for 12 years and loves it. Mel brings a wealth of experience to Koncept Konnect having worked for 9 years across finance, reservations, product support and contracting for Australian, NZ and South Pacific hotels and tours with the Flight Centre Travel Group. She also accrued extensive experience in working with hotels to secure rates for the Flight Centre wholesale division.
After Flight Centre Travel Group she spent two years working in hotel reservations and marketing for Banff & Lake Louise Tourism. Lucky her!
Our resident guru in search engine optimisation and Google ad strategies, Mel is passionate about tourism and is driven to help clients succeed in the digital world, and help secure those direct bookings.
Mel has a degree in International and Hotel Management from the University of Queensland.
She is an outdoors enthusiast who loves to hike, kayak and spend the day lounging by the pool or at the beach.
Rebecca Hills
BUSINESS CONSULTANT
Rebecca has over 17 years hotel experience to bring to Koncept Konnect. Starting off as an intern for the Sheraton San Diego in Guest Services and onto Front Desk Management at smaller boutique properties in Palm Springs California.
She has a wealth of hands-on experience in front office and reservations for boutique properties and larger chain hotels in Australia and USA.
Over the last year Rebecca now focuses on her career in Sales and Marketing, E-Commerce, Social Media and any sales support administration related to the hotel industry. Also attending Tourism and Corporate Travel Conferences throughout the year representing clients.
Rebecca is passionate about the hotel industry and loves to see results for her clients.
Outside of work Rebecca spends time at her sons Rugby Union, enjoys the beach, trying new restaurants and wines, and loves tennis.
Rychelle Fowler
BUSINESS CONSULTANT
Rychelle Fowler is a dedicated and passionate professional who has spent the past decade running her own small business. With years of experience in the beauty industry, Rychelle has developed a keen eye for detail, strong customer service skills, and a deep understanding of client needs. Her commitment to excellence and her ability to build lasting relationships with clients have been the hallmarks of her successful career.
Now, Rychelle is embarking on an exciting new journey at Koncept Konnect. While she may be new to this field, her enthusiasm for learning and adaptability position her as a valuable addition to the team. Rychelle is eager to bring her strong work ethic, creativity, and people skills to her new role, where she is committed to growing and contributing to the success of Koncept Konnect.
Rychelle enjoys spending time outdoors with her young family, going to the beach, on bush walks, camping and finding new areas around the Gold Coast to explore.
