OUR TEAM
The Koncept Konnect Team
Based on the Gold Coast, our team of accommodation and tourism consultants brings together decades of hands-on experience across revenue management, hotel marketing, online distribution, management rights and digital communications.
We work with accommodation operators throughout Queensland, New South Wales, Victoria and beyond — as an extension of your team, not an outside agency.
At Koncept Konnect we use a friendly but professional results-driven hands-on approach, which our clients love. We gain a full understanding of what areas of the business need support to deliver the most cost and time effective business solutions to meet your needs.
Our Values
Client success – we are dedicated to the success of our clients.
Honesty – we offer honest advice and always aim to ‘do the right thing’ for our clients.
Client-focused solutions – all businesses have different needs, and we tailor our approach to give the optimal outcome for our clients.
Respect – we will always treat our clients and each other with dignity and respect.
Kim Jeffrey
DIRECTOR
Kim launched Koncept Konnect in 2013, and since then has provided tailor-made, customised online marketing and sales solutions to businesses around Australia and overseas; everything from luxury accommodation houses and strata title apartments through to resorts and 200+ room hotels.
Kim has a passion for providing high quality, customised services that will assist you to increase your online presence, grow your business, increase business returns and enhance customer experience.
She understands the real challenges being faced by businesses in the hospitality and tourism industries and excels at solving business problems and using her expertise to improve a business’s viability in this every-changing and uncertain economy.
Kim draws on her extensive experience across a variety of strata title properties and resorts, ski companies, hotels and tourism in general.
Her business philosophy is drawn from more than 30 years’ experience in the hospitality industry, and through having owned and operated several Gold Coast apartment accommodation businesses.
She loves regular contact with her clients and sees this as an integral part of the Koncept Konnect service.
Kim holds a Bachelor of Economics from Macquarie University, Sydney.
In her downtime you’ll find her skiing, at the beach, keeping fit and spending time with her family.
Shelley Beaver
DIGITAL COMMUNICATIONS & ADMINISTRATION MANAGER
Shelley is our digital communications manager and will execute campaigns that will make your property stand out from the crowd. She has led the Koncept Konnect digital communications team since 2013 and before this was with Kim Jeffrey Sales & Marketing for 4 years.
Taking a creative and hands-on approach, Shelley can manage your social media channels including Facebook and Instagram, coordinate EDM (electronic direct mail) campaigns, manage your targeted Facebook promotions and assist with online reputation management i.e. TripAdvisor.
She and her team can produce engaging website content including blogs, articles and destination marketing to improve your online presence, increase brand awareness and consumer relationships, and encourage direct bookings.
Shelley also works on our ‘Web Work that Works’ product, where she and the team create dynamic tourism and hospitality industry websites designed to generate bookings, create leads, optimise Search Engine Optimisation and build your brand presence.
She has a background in the advertising industry and more than a decade of experience managing social media and communications within the tourism industry.
Shelley holds a Diploma of Publishing in Professional Book Editing, Proofreading and Publishing.
When not working online, you’ll find her travelling, swimming; enjoying the Gold Coast’s beautiful beaches and spending time with her family.
Alexa Sauter
BUSINESS CONSULTANT
Alexa brings a wealth of Travel and Tourism experience to the Koncept Konnect team. She began her career in Germany, working in a travel agency and also completing her Tourism Management studies, before settling in Australia after a round-the-world trip.
She has since worked with an inbound tour operator, managing hotel and tour contracting for German wholesalers, and as an Account Manager at Booking.com for New Zealand and Queensland.
With her approachable nature and industry expertise, Alexa loves helping clients grow their businesses.
Alexa enjoys camping, travelling, and spending time with her family.
Mary-Anne Smith
BUSINESS CONSULTANT
Mary-Anne brings a solid 16 years airline and wholesale tourism experience to Koncept Konnect. She has worked with one of Australia’s largest wholesalers as a product co-ordinator, specialising in domestic markets, and coordinating travel brochures and experience packages.
She excels at working with our clients to really understand what it is that their business needs, and what is required for them to be successful.
Mary-Anne is fantastic at building strong business relationships and has the knowledge and experience to confidently liaise with Hoteliers and Management Rights Owners.
You’ll love her professionalism and attention to detail, which she has honed to a fine art during her career.
During her time away from work Mary-Anne enjoys watching her teenage sons play sports, going to the beach and attending reformer Pilates classes.
Anne Berthelot
BUSINESS CONSULTANT
Originally from France, Anne has almost 30 years of Travel and Tourism experience, between Europe, the US and Australia. She has worked for some of the biggest names in the industry such as Disney, Club Med, and Booking.com where she was doing hotel account management for Queensland and the Pacific Islands.
This experience has taught her how to maximise the online visibility for maximum return on investment. Her extensive experience around the world, has given Anne a solid understanding of the domestic and international markets and her customer service approach is personable and friendly.
Anne has relocated back to Australia after living in France and New Zealand for a couple of years. She enjoys the beach and being active.
“All problems can be solved and to share a problem with many heads just makes the process so much easier — as a business owner you are also part of the team, Koncept Konnect makes sure you are not left on your own to solve it.”
Denise, The Astor Apartments, Brisbane